Cancellation Policy
Last updated: TODO — set before launch
Because printing is a made-to-order service, our cancellation policy differs from standard retail products.
Before Printing Starts
If you cancel an order before printing has begun, you are eligible for a full refund. You can request cancellation via WhatsApp, phone, or email with your Order ID.
After Printing Starts
Once your file has entered printing, the order cannot be cancelled or refunded, since materials and labour have already been used — except in cases of a printing error or quality issue on our part.
Printing Errors or Damage in Transit
- If your order arrives damaged, misprinted, or incorrect due to our error, we will reprint and redeliver at no extra cost, or issue a full refund.
- Report issues within 48 hours of delivery with photos of the received order.
Refund Timeline
Approved refunds are processed back to the original payment method within 5-7 business days.
Contact
To cancel an order or request a refund, contact support@copymart.in or reach us on WhatsApp with your Order ID.
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